Comprehensive Guide to Warranty and After-Warranty Services at Deco Sarv
Introduction
Deco Sarv is committed to customer satisfaction by offering comprehensive warranty and after-warranty (extended service) coverage for its products. This includes MDF-made furniture and office seating. The warranty guarantees the quality and durability of the products, and in case of issues, customers can benefit from repair or replacement services. Below, you’ll find an overview of warranty and after-warranty conditions.
Warranty vs. After-Warranty (Extended Service)
Warranty: A company’s commitment to repair or replace defective parts within a set time period at no cost to the customer.
After-Warranty (Extended Service): After the warranty ends, the company continues to offer repair or replacement services at discounted rates or under special conditions during a defined period.
MDF Products Warranty
Deco Sarv’s MDF items include executive desks, bookshelves, cabinets, and other wooden office furniture. Due to the nature of MDF, certain parts may become damaged under specific conditions, and these are covered under the warranty.
Covered under warranty:
1. Edge Banding: Peeling or cracking caused by weak adhesion or poor-quality materials.
2. Drawer Rails and Fittings: Breakage or malfunction due to production defects.
3. Connector Quality: Failure or malfunction of connectors due to technical issues.
4. Surface Finish (Paint or MDF Coating): Peeling, unusual discoloration, or lifting of veneer under normal usage.
Not Covered:
Damage from impact, misuse, improper relocation, or excessive moisture.
Customer modifications (e.g., drilling holes or structural changes).
Scratches and marks from everyday use.
Office Chair Warranty
Deco Sarv’s office chairs—including executive, staff, and conference models—are made with high-quality materials and come with a dedicated warranty.
Covered under warranty:
1. Frame Structure (Metal or Plastic): Breakage or abnormal deformation under regular use.
2. Gas Lift and Height Adjustment Mechanism: Malfunction or breakdown of lift or movement mechanisms.
3. Wheels and Base: Breakage or malfunction of chair wheels and bases.
4. Upholstery (Leather or Fabric): Peeling or cracking of leather under normal usage.
Not Covered:
Damage due to improper use, overload, or exposure to unsuitable chemicals.
Upholstery tears caused by sharp objects or excessive wear.
Failures due to lack of proper care or non-standard usage.
Warranty Period and Service Access
The warranty period ranges from 1 to 3 years depending on the product.
To use the warranty service, customers can contact Deco Sarv support and register their request.
Benefits of After-Warranty Services
Once the standard warranty period ends, Deco Sarv offers extended services (after-warranty), providing cost-effective solutions for defective parts. These include:
Replacement of worn-out parts at a lower cost
Expert product repairs at special rates for Deco Sarv customers
Optional upgrades for certain components if needed
Why Deco Sarv Warranty Is Valuable
Deco Sarv’s warranty and after-warranty services reflect our commitment to product quality and customer satisfaction. These services provide customers with peace of mind and access to professional support when issues arise.
Choosing Deco Sarv products means not only investing in high-quality craftsmanship but also enjoying the assurance of expert after-sales support.