In this section, all the rules and regulations related to purchasing from the site and any possible issues that may arise during the buying and selling process are fully explained. Adherence to these rules helps customers enjoy a better shopping experience and avoid any complications.
Dear User, please carefully review the following provisions for proper use of Deco Sarv services:
By accessing Deco Sarv’s website, using a personal profile, or other services, you acknowledge and accept the terms, conditions, and usage policies of this platform. Placing an order at any time also signifies your full agreement to all Deco Sarv conditions and rules. These terms replace any prior agreements.
1. Definitions
In accordance with the E-Commerce Law and to clarify terminology consistently, the following definitions apply:
1.1 Store: Deco Sarv online store as the seller.
1.2 Site: The Deco Sarv e commerce website at www.deco sarv.ir.
1.3 Site Content: All information including prices, text, images, videos, technical specifications, articles, and news posted on the site.
1.4 Guest User: Anyone who visits www.deco sarv.ir via internet without registering.
1.5 Member: A registered individual with verified identity credentials.
1.6 Customer: A user or member who makes a purchase from the site.
1.7 Order: One or more items selected by the customer and submitted through the order placement process.
2. Terms of Contract Formation for Online Purchases
Similar to a physical environment, any transaction in the electronic domain constitutes a legal contract. According to Article 183 of the Civil Code, a contract is formed when one or more parties commit to an action accepted by the other party(ies). An online contract is therefore formed via electronic messages. By placing an order, you acknowledge that you have read and accepted the site’s rules, and you are required to review them before ordering.
3. Electronic Communication Methods
When using Deco Sarv services or placing an order, communication occurs electronically (via email, SMS, or other digital means). If your request follows all procedures, you agree that Deco Sarv may respond electronically.
Registered email and phone numbers in your profile are considered official and will be used for all correspondence. Deco Sarv may send promotions or service updates to members via email or SMS. If you prefer not to receive these, simply send code “off” to unsubscribe.
Note: The only official site is www.deco‑sarv.ir. Deco Sarv does not operate other websites and will only contact customers using verified addresses and phone numbers listed on the official site.
4. Order Placement and Purchase Process
4.1 Registration is not mandatory to browse, view product details, or place an order, though doing so offers benefits like saved information and receiving updates and promotions. You grant the site permission to use your registered data for communication purposes.
4.2 Customers must provide accurate information when placing an order—name, national ID (for individuals), company name and national ID (for businesses), address, postal code, email, and phone numbers. Deco Sarv may request additional verification to confirm order accuracy. Customers may designate an alternate recipient for the delivery, who must present valid ID upon receipt.
4.3 A workweek is Saturday to Wednesday (excluding Iranian public holidays). Orders are reviewed during business days and the first business day after holidays. Orders may be placed year-round, including holidays.
4.4 After placing an order, a confirmation code (via SMS) and a system-generated pro forma invoice (via email) are sent. Deco Sarv strives to fulfill all orders but reserves the right to cancel a product if it turns out to be out of stock and refund your money, or allow substitution with an available item.
4.5 If a product becomes unavailable, refunds are processed within 24 to 48 business hours to the account provided.
4.6 To cancel an order after 24 hours from confirmation SMS, 20% of the payment is retained as administrative fees; the balance is refunded within 24–48 business hours.
4.7 Deco Sarv may cancel orders and refund payments if pricing errors occur on the site. Refunds will be issued within 24–48 business hours. Customers are encouraged to contact our sales team before ordering to avoid such issues.
4.8 Once the system issues an invoice, no replacement or transfer to another person is permitted.
4.9 Deco Sarv is a retail site. Large-quantity orders may be reviewed before approval. If accepted, full payment is required before shipping; otherwise, refunds are issued.
4.10 Adding items to the cart does not reserve them. Prices or availability may change before final checkout and payment. Orders are confirmed only upon receipt of a tracking code via SMS or email. Deco Sarv is not responsible for items left in the cart without completed payment.
5. Payment Methods
5.1 Customers in Tehran and Karaj may pay online, via card transfer, in-person at our office, or cash on delivery (if prearranged and approved).
5.2 Other cities must pay online or via card transfer so the order can be properly processed for shipment; a tracking number will be provided.
6. Shipping Methods
6.1 All orders originate from the Deco Sarv factory in Shams Abad Industrial Town, Tehran. Available shipping options include:
Factory pickup: For customers with suitable transport, items can be collected directly from the factory.
Tipax delivery: For small items up to 1 m³. Delivered in 1–4 business days; chargeable by the recipient.
Car delivery (personal vehicle): If items fit in a passenger car, this low-cost option is supported.
Van delivery (within Tehran): Suitable for larger orders up to a van load; pricing based on online delivery services.
Private van service (out-of-city): For invoices exceeding typical capacity, shipping via dedicated van is suggested—contact us for pricing.
Shared van + inter-city freight: For mid-sized orders, you may send by van to a freight terminal, then use inter-city shipping.
Customers can choose their preferred shipping method at checkout, acknowledging applicable terms.
By law (Articles 386–387 of the Commercial Code), transport-related damages are the carrier’s responsibility. Deco Sarv is not liable for shipping delays or damages: notify the transport provider immediately, and document the issue. Deco Sarv will assist coordination if needed.
7. Shipping Cost
7.1 During checkout and before payment, shipping cost or eligibility for free shipping is displayed based on your city and order size.
8. Order Delivery
8.1 Estimated preparation time is listed on each product’s page. For multiple items, delivery time is averaged across all items.
8.2 In Tehran, deliveries are scheduled within a 2–3 hour window due to unpredictable traffic or events. Customers must be present during that slot; otherwise, redelivery costs are customer’s responsibility.
8.3 Tipax and freight deliveries typically arrive within 48–72 business hours from dispatch.
8.4 Upon delivery, before unboxing, please match received items with your order. If there’s any discrepancy, refuse delivery.
8.5 Accept delivery only if there are no visible defects. Once accepted, Deco Sarv is not responsible for cosmetic issues.
8.6 If packaging is visibly damaged or shows signs of mishandling, refuse delivery and immediately document the issue with the courier.
8.7 If you sign delivery without inspecting, you waive the right to later complain—even if the item appears damaged.
8.8 Per e‑commerce regulations, for online-paid orders, presenting a national ID matching the order name is mandatory. If someone else receives the product, you must notify us via panel, email, or SMS in advance. Otherwise, delivery is refused and the customer bears redelivery cost.
8.9 For COD orders, payment must be settled in full before item release. Then you may inspect the product and sign delivery receipt.
8.10 Any damage claims by the customer are reviewed by Deco Sarv experts. Approved defects are covered under warranty; damage resulting from misuse is excluded.
8.11 Transport-caused physical damage is not covered under free warranty and will be handled according to these terms.
8.12 By regulations, all deliveries occur at the building entrance unless customers have requested and paid for floor-level delivery at checkout.
Important note: If customers cannot receive orders at the scheduled time due to personal reasons, they must pay the pro-forma invoice and contact us to arrange storage. Storage costs apply and cannot exceed one month. A new delivery date can be scheduled; otherwise, storage and re-shipment fees will be communicated.
9. Discussion & Comments on the Site
9.1 The site supports user discussions, comments, suggestions, and questions. Users must refrain from posting illegal, offensive, defamatory, threatening, or IP-infringing content. Violations are legally accountable.
9.2 Deco Sarv reserves full discretion on publishing or removing user comments that violate public norms.
9.3 Users who repeatedly violate guidelines may be blocked and subject to legal action.
9.4 Do not post unverified statements, rumors, or uncertain claims about products.
10. Site & User Responsibilities
10.1 Any unlawful or improper use leading to data loss, damage, personal data exposure, or other losses will result in legal action.
10.2 Users are responsible for safeguarding their login credentials.
10.3 Deco Sarv is not liable for data breaches due to user negligence or malware.
11. Intellectual and Material Property Rights
11.1 All site content is owned by Deco Sarv. Copying or commercial use without written permission is prohibited and legally actionable.
12. Store Authorities
12.1 Deco Sav reserves the right to update site features, services, content, policies, and any other changes at any time without prior notice.
12.2 Deco Sarv may suspend service or remove content at its discretion.
13. Special Conditions
These general terms may not apply to specific cases. In such cases, notes on invoices or delivery receipts signed by the customer take precedence.
The agreement consists of 13 articles. Customers order with full knowledge of these rules. Claims of ignorance are not legally valid.
This page may be updated at any time by Deco Sarv without notice. Users should check periodically or before purchase for updates.